I upgraded a cleaning business with MaidCentral, improving operations across production, service, sales, scheduling, and more. MaidCentral's user-friendly interface aimed to enhance efficiency, attract clients, and maintain quality. This case study highlights my ability to drive positive change through UX design.
The problem
The MaidCentral management solution, developed primarily from a developer's perspective, presents a significant challenge for customers of a residential cleaning business. Users encounter difficulties in navigating and utilizing the platform due to its complex and technical design, impeding their ability to efficiently manage essential aspects of their cleaning business. This developer-centric approach has resulted in a user experience that does not prioritize customer ease of use and hinders the platform's effectiveness in enhancing business operations and client satisfaction.
The MaidCentral management solution, developed primarily from a developer's perspective, presents a significant challenge for customers of a residential cleaning business. Users encounter difficulties in navigating and utilizing the platform due to its complex and technical design, impeding their ability to efficiently manage essential aspects of their cleaning business. This developer-centric approach has resulted in a user experience that does not prioritize customer ease of use and hinders the platform's effectiveness in enhancing business operations and client satisfaction.
Before
The New Look!
